Last updated on: October 29, 2023
Staylime reserves the right to update and change the Support policy at any time without prior notice. If you do not agree to the Support policy, you may terminate your use of Staylime services at any time. You agree to the updated Support policy by continuing to use the Staylime services.
Unless otherwise stated, capitalized terms set out in the Refund policy are defined as follows:
‘Merchant’ means an individual or business that uses Staylime Themes to sell products or services.
‘Merchant Store’ means the Merchant’s online store hosted by Shopify. A Merchant may have more than one Merchant Store.
‘Theme’ means the templates for website layout and design developed by Staylime that Merchants may install, use, and customize for their Merchant Store.
‘Shopify Theme Store’ means the Shopify website where Merchants can select and install Themes on their Merchant Store, available at: themes.shopify.com.
As a Shopify theme partner, we are responsible for supporting Merchants who use our Themes. Our support team is merchant-focused, providing quality support and having a collaborative attitude with Shopify.
You can easily find answers to your questions by exploring our comprehensive help center. Additionally, you can submit a support ticket through our contact form. We do not provide phone or live chat support because the majority of support queries we receive are technical in nature.
Staylime support is available Monday through Friday from 9:00 AM to 6:00 PM Central European Time, excluding most European holidays.
Response times may vary based on ticket volume. Although we aim to return all ticket requests within 24 hours, please allow up to 1-2 business days for a response. Our support is available in English only.